This has been the worse service I have ever had getting a vehicle worked on. I went in on 11-11 to get brake work down and a new tire on back passenger. I dropped my car off at 10am. I went to eat lunch for my bday and they called me three times twice asking me the same question of which tire was bad. Then They called to tell me my caliber locked up aand I had to get it replaced. I asked how much it was goin to be and he came back with ma'am u have to fix it or U cant drive. How much is it? Again never answered. Well I went up there to get it at 5 looked at the bill and asked why did ot go from 400 to 800. Ma'am just sign on the line. No I want to know why its so high. Again wouldnt answer me. Well I'm driving to work and guess What my brakes are squealing. And My car is pulling off the road. Really. I called them back on mon at 7am. The guy told me to bring it back up there asap and they will will get me in quick. Well I got there around 330 cause I was at work I had to sit there almost three hours for the guy to come out and say they put too big of rotors on my van that they had to shave them down. How do you put wrong size things on a vehicle thwn say you shave them down. Then he claoms my tirerod is bad that was why my car was pulling no my car wasnt doing that before I came in. He then says he isnt fixing it. Yep I blew up and said I paid 800 on my van to get fix and had to bring it back and your goin to tell me your not goin to fix it. I told him give me my van and keys I was leaving. I got up the next day and called corporate he called me back and told me to take my van back up there they have to fix it. Well the manager called and promised to get. To get me a rental so they could look deep into what the prob could be. Well I went back there to go get rental and that was a fail. Never got it cause someone that claims they do alot of work with enterprise he didnt know u have to pay a deposit. Lie. Then he told me his crew told him the reason my car was pulling cause of front end bad parts. But told me it was tirerod that had too much slack in it. So needless to say after three visit of trying to get it fixed brakea are squelling yet and my car pulls to both both sides. They moved tires around which calmed it down but never fixed the problem. Corporate called me back and said I will not recieve money back if I want it fixed then i have to keep taking it back and forth. No I dont think so. Three strikes your out. Im out of 800 and My van a mess. Oh did I mention ive been sick with strep and suppose to be home resting during this time but they want to play games with folks.
Dobbs took excellent care of my daughter' car. And when it was going to take a long day, they took her & my grandaughter home. Went back & picked her up the next morning when it was finished. All the work was perfect & everyone was really nice. We will always use them. Thank you so much.
My family and I have been a Dobbs customer for years, in Saint Charles and now in Edwardsville They've always done solid, prompt work. Mistakes are bound to happen, the test is how they are handled. The manager, Terry, is a stand up guy and worked hard to take care of me. Thanks team!
They always have tires on sale. They give great road service credit, they even do very reasonably priced oil changes. I went in to get a $400 brake job once, and came out not having spent one penny, as they did not feel it was needed, after having rotated the tires, it seemed to go away.
The guy's here at Dobbs has always treated my family and me great. Excellent service as usual.
Dobbs Tire Auto Centers is a US Car Repair based in Edwardsville, Illinois. Dobbs Tire Auto Centers is located at 2466 Troy Rd, Edwardsville, IL 62025, USA.
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