I wish I could give a negative rating...I have taken my dog there for many years when Dr. Unsell was the veterinarian and he was amazing. He and his staff were always very friendly and customer service oriented. Under the new ownership, they are unprofessional and have zero customer service. I waited for almost 2 hours (lobby & exam room), later to find out that there was an emergency that came in while I was waiting. I understand emergencies and if that was my pet, I certainly would want her treated first. However, the customer service thing to do would have been to let me know that they had an emergency and that my wait could be 60-90 minutes extra and ask if I would like to continue to wait or reschedule, you know since we all have busy schedules (hint: I would have rescheduled). But unfortunately that is not what they did. They kept me waiting in a room for 1 1/2 hours, not knowing the reason. I finally popped my head out to ask how much longer and then they decided to tell me. I waited another 15 minutes and then had to leave for another appointment. I told the front desk person that “I would have to reschedule” and she said “okay” in a high pitched snarky voice, to which I replied, “I bet you are”. – meaning I know you don’t care about customers, so I bet you are “okay” with me leaving. A couple days later I requested my dog’s records to be faxed to a new vet and also emailed to me. When I received their “notes” on what occurred that day I was flabbergasted! In their notes, they say they apologized a few times (LIE) and also that when I left, I said “this is ridiculous, I’m done” and that they apologized again to try and make it right. ANOTHER HUGE LIE! In fact their whole account for what happened from beginning to end was a complete and total lie. Why would they even put personal statements like that in my dog’s record to begin with? I know, because they are retaliating against me for switching to a new VET! These notes were sent to my new vet with these lies making it look like I’m a difficult customer/pet owner and out of line, when in fact Edwardsville Pet Hospital staff were completely out of line! Totally disrespectful, unprofessional, and childish with their retaliation of LIES in my dog’s file! I have spent thousands and thousands of dollars there due to my pet’s health issues…but guess what, my money works just fine at other professional establishments. Don’t waste your time or money on this place!
A wonderful place to take your dog
Another thing I've noticed is that they seem to staff new veterinarians, but are polite, nice and as I said, accurate.
My dog is being treated for cancer at the University of Missouri in Columbia. They gave me a prescription for Hill's Science Diet food which is only sold through veterinarians. My local veterinarian is Hawthorne Animal Hospital which is wonderful except that they don't sell the Hills Foods. I needed a source in Edwardsville where I live to get the food so I went 2 Edwardsville pet hospital with my prescription to see if I could buy some. Much to my disappointment I was told that they would only sell me the food if my dog was examined by them. Well I was floored that they cared more about making a buck then getting a dog the food they need to survive during cancer treatment. The receptionist tried to tell me it was the law that they had to see the dog before selling the prescription food even though I had a prescription from the oncologist. Fortunately I found out PetSmart also sells the food and had no problem taking the prescription from another vet. If I could give negative stars to this place I would!
They've been upgrading their equipment, but I warn you to watch out for their attempts to PT "add on's" to do various tests.
Been going here for 20 years. They are great with my doggers and my cat
They do very well in all of their work. I should consider dropping a star because of the costs but they, so far, have been accurate and that's the most important thing to me.
Edwardsville Pet Hospital is a US Veterinary Care based in Edwardsville, Illinois. Edwardsville Pet Hospital is located at 423 S Buchanan St, Edwardsville, IL 62025, USA.
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