I moved to a 1 bedroom apartment on Dunn street August 2016. After two weeks, I noticed bumps on my body which turned out to be a result of bed bugs. From August to December, 4 MONTHS, I had to wait until my neighbor (the one who was suspected that introduced the bed bugs) cleaned his apartment before they could do the heat treatment. During that time, I had to call to request for spray treatments and was, on multiple occasions, accused that the bed bug problem was my doing by both management and pest control. In the end, I was left with multiple scars on my body and anxiety from not sleeping well, however, management, per my pleading requests, found a new apartment on Main St. for me to move into come January because the spray treatments did not kill the pests and no other property management would take me with less than a year lease. The building, in general, was not suitable to live in. Not only did I have bed bugs but I also had to deal with cockroaches and numerous little insects on a day to day basis. Management was only somewhat helpful when I called them relentlessly, most of the time talking to Samuel. The new apartment was beautiful. Samuel did a lot of viewings of my apartment for new potential customers, which is completely fine, unless, of course, I do not get a call ahead of time letting me know of the showings. On one occasion, I was in my robe, studying, just out of the shower, when Samuel and a potential client came through my door in the morning (NO COMMUNICATION WITH MANAGEMENT) I called management and they apologized of course. Come May, at the end of my lease with the new apartment on Main St, I still did not receive my security deposit the Dunn St location and talked to Nick, who deals with the deposits, and said he wanted to talk to Samuel regarding the whole situation, WHICH SHOULD HAVE HAPPENED WHEN I MOVED OUT 5 MONTHS PRIOR. I waited 1 week, called Samuel, and found out Nick still did not communicate with Samuel, but, eventually, I finally got 1 out my 2 security deposits. (NO COMMUNICATION WITH MANAGEMENT) I moved out of the new apartment on Main St. in May and followed the leasing terms of professionally cleaning the carpets before I left and forwarded the receipt to Samuel who said, and Katie said, that he would pass it along to Nick for the security deposit. I waited for 7 weeks and never received the deposit and called Samuel who said Nick should have mailed it to me weeks ago and that he would follow up with him. I received my deposit about 5 days later to find out they charged me for ANOTHER carpet cleaning because Nick never received the email. If you don't already know, professional cleaning is easily $120. (NO COMMUNICATION WITH MANAGEMENT)Not to mention other ridiculous charges to not give me back my full refund. I have been pleasant the whole time during a miserable, dragged out situation and I felt taken advantage of. Management is unprofessional, uncommunicative, and truthfully, only wants to STEAL your money.
If I could give 0 stars I would without hesitating. This is the worst property management group I've ever worked with. Nick (Manager) is flat out lazy and rarely ever working, he stops in the office once a week to water the plants...getting a hold of him to talk about a problem is like winning the lottery. Then you have Sam which turned out to be the pushiest and most unprofessional person working for this company, he lacks logical and sound reasoning for his decisions. Everyone here passes the buck and blames it on whoever is out of the office that day. You will not get a security deposit back, they give you reassurances that you will but it's nothing more than false promises. If you have a problem with your house or apartment, it will be months before your concerns are addressed such as a basement that is flooded for over a month with standing water. Then when they do address their problem, they will try and make you pay for the damages etc. Steer clear of Meyer, avoid the problems with their unethical staff.
Honestly deserve a zero star rating! By far the worst people to deal with in the world! We had a sewage back up that they left for 3 days before getting someone to clean it up. It then grew mold and they ended up charging it to us and took 200$ from our deposit for it. They also charged us from our deposit for things the landlord was storing in the garage 100$ from our deposit. As well as many other little things. All in all they sucked over 1000$ from us. We also had very poor utilities that they refused to replace and had to have repaired multiple times and then asked why we're breaking things when it would simply stop working. Also we had a stove that only had 2 working burners for the entire year. DO NOT RENT FROM MEYER PROPERTIES! Williams estates is a much better place to rent from!
Professional, detailed and take pride in their properties. Locally owned and staffed with people that care about community.
**UPDATE: Left voicemails with Katie, Samuel, and Nick about the extra charge with the carpet cleaning and Samuel called me back the next business day saying he will put the check in the mail on that day, 7/3/17, for the carpet cleaning. Talked to Nick on 7/20/17 because I still haven't received the check to find out that they won't give me back my refund due to the professional cleaning not being "up to standards." I got NO call telling me this. I could have called the cleaning company and had them redo it or at least be aware of the situation. Nick would not help me and said I would have to file a compliant with the owner to get my money back. Literally had to get an attitude and argue with him to get what I deserve. Talked to the owner and he was happy to give me back the money. The management company, aka Meyer Properties, likes to give you a hard time and when you're rude to them they don't understand why.
First off, the agents are great. Sam was very friendly, very helpful, and it was never difficult to reach him. The issue I have, which seems to be the case with other places I've moved into (not just through this company) is that cleaning crews really don't seem to do much at all. There was paint tape in the kitchen, a tray of leftover paint in the fridge, some dirt on the shower floors, dust and light debris on every ledge, and some vacuuming had to be done, as well. Like I said, these are great people and I do recommend them, but cleaning crews just never seem to do a good job.
Meyer Property Group is a US Real Estate Agency based in Edwardsville, Illinois. Meyer Property Group is located at 40 Edwardsville Professional Park, Edwardsville, IL 62025, USA.
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